How can we help?

Customer sign-in

Choose the customer account option and enter the email used for your booking. Enter the six-digit code from your email. Check spam or junk folders if it is missing, and wait one minute before requesting another code. Codes expire after ten minutes.

Tickets, payments and memberships

Open your order to see its payment and admission or pickup status. A reservation marked unpaid still requires payment. For booking changes, refunds, opening hours or admission questions, contact the store shown on the order or storefront.

Monthly membership cancellation stops future renewals and leaves the paid period available through its stated validity. The displayed end date is excluded from the valid period. Contact the merchant if a payment or subscription is marked for review.

Pickup notifications

When you opt in, the store can text you as soon as your order is ready for pickup. You can also check pickup status from your order link.

Merchant access and scanning

Merchant administrators and employees sign in with their assigned email and password. Ask your administrator to send a password-setting email if you cannot access the account. Allow camera access to scan a customer’s ticket, or paste the private ticket link manually. Only staff assigned to the ticket’s store can record payment, check in a guest or complete pickup.

Platform administrators use the platform website for platform settings and merchant management.

Delete your customer account

You can submit a verified deletion request without reinstalling the app. Start an account deletion request. If you cannot access your email, contact support so we can help verify the request.